Customer Support

Warranty Parts

Please look through the commonly requested items below to find the part you need.

 

Can't find what you need? Please send us an email us at hello@created.co with a photo, your order number, and date of purchase, and we will help the best we can!

 

NOMAD SIP LID

 

I'm experiencing issues with my Nomad Sip lid, can you help me?

 

Since we don't have a fix for this at the moment, we'd love to send a different Nomad lid option.

Please see those lids below, enter code WARRANTY at checkout.

 

COLD CUP

 

My Cold Cup lid/straw is damaged, how do I get a replacement?  

 

We are sorry to hear about your damaged lid, please look through the parts below. Please note these only fit the 16oz and 24oz Cold Cups and we only offer limited colors. Please make sure to select the correct size for your Cup. Please add this item to the cart and enter code WARRANTY to receive your replacement lid on us!

 

If you are looking for a replacement part for your 30oz Cold Cup,

please reach out to us at hello@created.co, with the color you need and your shipping address. We

 

If you are looking for a different lid type that will fit your Cold Cup, unfortunately there are

no interchangeable lids for the Cold Cup — only the lid it comes with will fit that item. Apologies for the inconvenience!

 

ROAM MUG

 

My Roam Mug slider lid broke, how can I get a replacement?

 

Sorry to hear about your broken lid, please find this part linked below.

 Please add this item to the cart and enter code WARRANTY to receive your replacement lid on us!

 

 

EVERYDAY TUMBLER

 

My Everyday Tumbler slider lid broke, how can I get a replacement? Can I get a different lid?

 

Sorry to hear about your broken lid, please find this part linked below. Since this is a push on lid, our other tumbler lids like the Nomad lids aren't compatible with this item.

 

 Please add this item to the cart and enter code WARRANTY to receive your replacement lid on us!

 

 

 

 

Can't find what you need? Please send us an email us at hello@created.co with a photo, your order number, and date of purchase, and we will help the best we can!

 

Order Help

SHIPPING

 

My tracking number shows no movement, will I receive my package?


Good news — since you received a tracking number, your order has shipped! USPS won't show movement until the package reaches the next USPS hub on the way to your final destination. This is completely normal.

 

If you haven't received your item within a week of your tracking email, please reach out at hello@created.co or reply in your existing email thread and we'll look into it.

 

I need to change my shipping address, how can I do that?


Please email us as soon as possible at hello@created.co — address changes must be within 1-2 hours of placing order!

 

When you email us, please include:
1. Your order number in the subject line with "Address Change Needed"
2. Your new shipping address in the body of the email

 

We'll do our best to update it before your order goes out!

Return Policy

Thanks for reaching out, and sorry you don't love your items. We can help you with a return!

 

We can only accept unused items in their original packaging within 30 days of delivery.

 

1. Please confirm the item(s) are unused and in their original packaging.
2. Please note: an $8 return shipping fee will be deducted from your refund.

  1.  

If this works for you and you agree to the above notes, please email us at hello@created or in an existing email thread.  

Product Care

Are all products dishwasher safe? Can I put them in the microwave?

 

Stainless Items:
Our stainless products are dishwasher safe on the top rack. If your item is customized, we recommend hand washing to preserve the artwork. Please note: stainless items cannot be placed in the microwave as they are metal.

 

Glassware:
Our Cove items are both microwave and dishwasher safe! If your item is customized, we recommend hand washing to preserve the artwork.

 

Our Milk Glass mugs are not microwave or dishwasher safe, please read about how to care for your mug here: Milk Glass Product Care

 

Still need help? Feel free to email us at hello@created.co